Legal documents

Terms and Conditions

In force from 10 April 2026

Article 1 – Purpose

These Terms and Conditions (T&Cs) govern the contractual relationship between Yona System (hereinafter “the Seller”) and any professional or individual (hereinafter “the Client”) wishing to purchase the products and services offered by the Seller, namely: POS software, POS hardware, training and technical support.

Article 2 – Seller identification

Yona System
Chemin des Sports 10
1203 Geneva — Switzerland

Email : contact@yona-system.ch
Phone : +41 22 519 74 60
UID : pending
VAT : not liable

Article 3 – Acceptance of Terms

Any order implies unconditional acceptance of these T&Cs, which take precedence over any other document of the Client. The Client acknowledges having read and accepted these T&Cs before placing an order.

Article 4 – Products and Services

The Seller offers the following products and services :

Products and services are described as accurately as possible. The Seller reserves the right to modify technical specifications without notice.

Article 5 – Orders

Orders may be placed :

Every order is subject to a detailed quote. An order is only final after signature of the quote and payment of a deposit where applicable.

Article 6 – Pricing

Prices are stated :

Prices may be revised at any time, but goods will be invoiced at the rates in force at the time the order is placed.

Rates include or exclude (depending on the chosen offer) :

Article 7 – Payment Terms

Orders are settled :

Payment schedule :

For monthly subscriptions: payment at the start of the month by direct debit or bank transfer.

Article 8 – Delivery and Installation Lead Times

Delivery lead times are indicative and stated in the quote. The Seller endeavours to meet the announced lead times but cannot be held responsible for delivery delays due to causes beyond its control.

Indicative lead times :

Article 9 – Delivery

Delivery is made :

The Client must inspect the condition of products on receipt. Any anomaly (damage, missing product, damaged packaging) must be reported to the carrier AND the Seller within 48 hours of delivery.

Article 10 – Right of Withdrawal

For professional clients (B2B) : Contracts between businesses carry no right of withdrawal under Swiss law. The commitment is firm upon acceptance of the quote.

For individual clients (B2C) : Swiss law (Code of Obligations) does not provide a general right of withdrawal for distance purchases. However, Yona System grants a commercial period of 7 days from delivery for physical products, excluding activated software licences.

Article 11 – Warranty

Statutory warranty : All products benefit from the statutory warranty of conformity and the warranty against hidden defects.

Commercial warranty :

The warranty does not cover :

Article 12 – Software Licence

The Client acquires a non-exclusive and non-transferable licence to use the Yona System software. This licence authorises :

It is strictly prohibited to :

Any violation of these prohibitions will result in the immediate termination of the licence without refund and may be subject to legal proceedings.

Article 13 – Support and Maintenance

Technical support is available as follows :

Software updates are automatic and included in the subscription.

Article 14 – Data Protection

In accordance with the new Federal Act on Data Protection (nFADP, in force since 1 September 2023), the Client has the right of access, rectification, deletion and portability of their personal data.

The data collected is used solely for :

To exercise these rights, contact : contact@yona-system.ch

Article 15 – Termination

For subscriptions :

In the event of a serious breach of obligations, the Seller reserves the right to suspend or terminate the service without notice.

Article 16 – Liability

The Seller cannot be held liable for :

Any tampering with the integrity of the source code or database automatically voids the warranty and releases the Seller from all liability for the software’s operation.

In any event, the Seller’s liability is limited to the amount paid by the Client.

Article 17 – Force Majeure

The Seller shall not be held liable for any delay or non-performance resulting from a force majeure event within the meaning of Article 119 of the Swiss Code of Obligations (CO).

Article 18 – Intellectual Property

All elements of the Yona System software (code, interface, documentation) are and remain the exclusive property of the Seller. Any unauthorised reproduction, representation or use constitutes infringement.

Article 19 – Applicable Law and Jurisdiction

These T&Cs are governed by Swiss law, in particular the Code of Obligations (CO). In the event of a dispute, the courts of the canton of Geneva shall have sole jurisdiction, subject to mandatory provisions applicable at the Client’s place of domicile.

Article 20 – Amicable Resolution

In the event of a dispute, the parties undertake to seek an amicable solution before resorting to legal proceedings. The Client may contact the Seller by email at contact@yona-system.ch. If no agreement is reached within 30 days, the parties may refer the matter to the competent courts.

Article 21 – Severability

If one or more provisions of these T&Cs are held to be invalid or declared as such, the remaining provisions retain their full force and effect.

Article 22 – Language

In the event of a contradiction between a translated version and the French version, the French version shall prevail.

Last updated: 10 April 2026

Yona System reserves the right to amend these T&Cs at any time. Any amendment takes effect upon publication on this site. Clients with an active contract will be notified by email of any material change. Continued use of the service after notification constitutes acceptance of the new terms.

For any questions: contact@yona-system.ch · +41 22 519 74 60 · contact form